Manage your herd not your Software!   


AlpacaEASE/HerdEASE
Frequently Asked Questions.

Q. Why choose AlpacaEASE or HerdEASE?
A. Because you should have the BEST herd management software for your alpaca herd and other critters!!

AlpacaEASE/HerdEASE was written by Ellen Gurewitz, a computer professional with over 30 years experience in database design and programming. Her experience includes 15 years as Director of Information Technology for the Screens Actors Guild, where she was responsible for the development, implementation and support of SAG's entire national computer system. When Ellen retired from the Guild and became involved with alpacas, it was natural for her to write a herd management software program. Breeders with herds of all sizes were consulted and actively involved during the design phase and continue to provide feedback for ongoing upgrades and enhancements.

With well over 1,500 users in the US and others in Canada, Australia, New Zealand, England, France, and across the globe, AlpacaEASE/HerdEASE IS the top choice for alpaca and herd management!

Q. Why was Filemaker chosen for the development database program?
A. Having used all the major database programs at SAG, including Oracle, Ingres, MS Access, Delphi, Filemaker and others, Filemaker was chosen for its stability, flexibility, feature-rich characteristics and ease of deployment. Filemaker consistently receives the highest marks in PC Magazine and other computer sources.

Since Filemaker runs on both PC and MAC computers, in virtually ALL common operating systems, it is easy to migrate or switch between platforms or operating systems without any loss or re-entry of data.

Q. What is the difference between AlpacaEASE and HerdEASE?
A. AlpacaEASE and HerdEASE share the same format and functionality. AlpacaEASE is limited to alpacas and llamas. HerdEASE has a species setup module to enter any other animal species (horses, goats, sheep, etc.) in addition to alpacas and llamas.

Q. What's new in Version 5?
A. Version 5 is a complete rewrite. The program has been migrated to the latest Filemaker 10, which is the only version of Filemaker approved for the new Windows 7 operating system! There are so many new and improved features, including a whole new look and feel, multi-screen popups, codes and reference libraries, document and photo management and direct data extract from ARI, AN and OpenHerd databases! Also, written using a "separation model", data and format files have been separated for easier upgrades. Like version 4, the files are fully cross-platform and can be copied between PC operating systems as well as between PC and MAC computers. You can even put AEHEv5 on a flash (USB) drive and virtually run it on any computer!!.

Q. Can I try AlpacaEASE/HerdEASEv5 before I buy?
A. A fully functioning "trial" version of AlpacaEASE/HerdEASEv5 is available free of charge to any potential usesr. The trial version will run for 30 calendar days. When you purchase AlpacaEASE or HerdEASE, you will be sent a registration code. Enter the registration code and that's it! There's no new program to load and all your data remains intact. The PC or MAC trial version can be downloaded here, if you have a high-speed internet connection (such as DSL or cable.) Or you can request that a CD be mailed to you.

We encourage you to take advantage of our free trial period for AlpacaEASE/HerdEASE. There is no better way to be sure it will work for you and it insures happy clients for us!

Q. How much does AlpacaEASE/HerdEASE cost?
A. AlpacaEASEv5 currently sells for $185.00 (US) and HerdEASEv5 sells for $225.00 (US). That includes one year of free upgrades and support. There is a $25.00 annual renewal fee for upgrades and support, due on June 1st of each year (following the 1st year.)


Q
. How do I purchase and register my copy of AlpacaEASE/HerdEASE?
A. You can purchase AlpacaEASE/HerdEASE by check, credit card or PayPal. Click here for payment options. When we receive your purchase request, we will email a registration code to you.

Q. Can I network AlpacaEASE/HerdEASEv5?
A. No, AlpacaEASE/HerdEASE is not network-compatible. You can run AlpacaEASE/HerdEASEv5 from a "shared" drive on your network, which will allow access from any computer that has read-write authorization to that drive/folder. However, AlpacaEASE/HerdEASEv5 is single-user, so only one computer can access the files at any given time.

Q. Can I also run AlpacaEASE/HerdEASEv5 on my laptop when I travel?
A. You can run AlpacaEASE/HerdEASEv5 on any number of computers. Just follow the Backup/Restore Instructions to copy or move AlpacaEASE to another computer.

Q. What about support?
A. AlpacaEASE/HerdEASE has always received the highest level of support and that will continue with v5!!
We are always available if you need help! Our support is exceptional. You will receive a response from us within 24 hours, usually sooner. If you have a question or a problem, just send an email to info@alpacaease.com or call us at 661-718-3370 between 10am - 9pm (Pacific Time)

Q. Is AlpacaEASE/HerdEASE guaranteed to be “error-free”?
A. No software can be guaranteed to be bug-free, and AlpacaEASE/HerdEASE makes no such claims! We test new releases as thoroughly as we can, but minor glitches may still happen.

If you think you found a bug, please contact us and we will fix the problem ASAP! Call 661-718-3370 or click here to send an email. We will help you in every way possible to make your AlpacaEASE/HerEASE experience effective, efficient and fun. We don't want you to manage your software; we want the software to help you manage your herd!

Q. Why is AlpacaEASE/HerdEASE recommended over any other herd management programs?
A. AlpacaEASE was developed by a professional computer programmer in consultation with established alpaca breeders, and thoroughly tested by both new and experienced breeders. We provide outstanding support and continually enhance AlpacaEASE/HerdEASE to be sure you get the best management software for all your needs. We are continually expanding and improving AlpacaEASE/HerdEASE and v5 is the latest result. We strive to keep current with the industry and to provide you with the easiest and most comprehensive herd management program!

Whether your farm or ranch is large or small, whether this is a new venture or a well-established operation, AlpacaEASE or HerdEASE will work for you. Easy to use, comprehensive, intuitive, and customizable, and you get outstanding support... It's the software you've been waiting for!

Q. I'm ready to try it. What do I do now?
A. click here to download your FREE trial copy today!

If you have any problems with the online download, we will gladly send you a CD ROM via U.S. Mail

 

 
 
   
             

©2009 AlpacaEASE/HerdEASE