Manage your herd not your Software!   


AlpacaEASE/HerdEASE
Frequently Asked Questions.

MINIMUM SYSTEM REQUIREMENTS
        PC: Windows XP (with service pack 3) or later, Vista, Windows 7 & Windows 8
        MAC: OsX 10.6 or later
        AlpacaEASE/HerdEASE can also run cross-platform (the same data files can be copied between a PC & MAC)

Q. Why choose AlpacaEASE or HerdEASE?
A. Because you should have the BEST herd management software for your alpaca herd and other critters!!
But, don't take our word for it...Read our testimonials, check our customer references, try our free trial (even compare it to our competitors) and we think you'll agree!!

AlpacaEASE/HerdEASE was written by Ellen Gurewitz, a computer professional with over 30 years experience in database design and programming. Her experience includes 15 years as Director of Information Technology for the Screens Actors Guild, where she was responsible for the development, implementation and support of SAG's entire national computer system. When Ellen retired from the Guild and became involved with alpacas, it was natural for her to write a herd management software program. Breeders with herds of all sizes were consulted and actively involved during the design phase and continue to provide feedback for ongoing upgrades and enhancements.

With well over 1,500 users in the US and others in Canada, Australia, New Zealand, England, France, and across the globe, AlpacaEASE/HerdEASE IS the top choice for alpaca and herd management!

Q. What is the difference between AlpacaEASE and HerdEASE?
A. AlpacaEASE and HerdEASE share the same format and functionality. AlpacaEASE is limited to alpacas and llamas. HerdEASE has a species setup module to enter any other animal species (horses, goats, sheep, etc.)     If you purchase AlpacaEASE, you can upgrade to HerdEASE in the future for $40. in addition to alpacas and llamas.

Q. What's new in Version 6?
A. Version 6 has been migrated to the latest Filemaker 12 database engine, which is the only version of Filemaker approved for the newest Windows & MAC operating systems! There are so many new and improved features; including "expandable" screens to fit your window, increased font sizes on most screens for easier viewing, drag & drop photo inserts, more online help and "hover-over" tool tips, an automated file backup option, a breeding planner, a show planner, new & expanded iPad & iPhone mobile apps which will sync with your main program, and much more! The Export/Import option, so popular in version 5, continues to be available in v6, and retains compatibility with v5 (data exported from v5 can be imported into v6 & vice versa.) It would not be possible to list all of our features, but our on-going commitment is to keep AlpacaEASE/HerdEASE current with the industry and needs of our clients. If you find something is missing, just let us know!!

Q. Can I try AlpacaEASE/HerdEASE before I buy?
A. A fully functioning "trial" version of AlpacaEASE/HerdEASE is available free of charge to any potential usesr. The trial version will run for 30 calendar days. When you purchase AlpacaEASE or HerdEASE, you will be sent a registration code. Enter the registration code and that's it! There's no new program to load and all your data remains intact. The PC or MAC trial version can be downloaded here with a high-speed internet connection (such as DSL or cable.) Or you can request that a CD be mailed to you.

We encourage you to take advantage of our free trial period for AlpacaEASE/HerdEASE. There is no better way to be sure it will work for you and it insures happy clients for us!

Q. How much does AlpacaEASE/HerdEASE cost?
A. AlpacaEASE currently sells for $185.00 (US) and HerdEASE sells for $225.00 (US). That includes one year of free upgrades and support. There is a $25.00 annual renewal fee for upgrades and support, due January 1st of each year (following your 1st full year.)


Q
. How do I purchase and register my copy of AlpacaEASE/HerdEASE?
A. You can purchase AlpacaEASE/HerdEASE by check, credit card or PayPal. Click here for payment options. When we receive your purchase request, we will email a registration code to you.

PLEASE NOTE: AlpacaEASE/HerdEASE will be registered and licensed to your business (ranch/farm/stud),; the license is NOT transferrable to other breeders (if you should sell your herd or business, AlpacaEASE cannot be included in the sale.) If the new owners purchase a license, the data files can be transferred.

Q. Can I network AlpacaEASE/HerdEASE?
A. No, AlpacaEASE/HerdEASE is not network-compatible. You can run AlpacaEASE/HerdEASE from a "shared" drive on your network, which will allow access from any computer that has read-write authorization to that drive/folder. However, AlpacaEASE/HerdEASE is single-user, so only one computer can access the files at any given time. AlpacaEASE/HerdEASE can also be run under Dropbox or other shared on-line service

Q. Can I also run AlpacaEASE/HerdEASE on my laptop or iPad when I travel?
A. You can run AlpacaEASE/HerdEASE on any number of computers. Just follow the Backup/Restore Instructions to copy or move AlpacaEASE to another computer. The AE Mobile app for iPad and iPhone (coming in version 6) can be used in conjunction with, and supplemental to, your main program. While the mobile app provide many of the same features, it is not intended as a stand-alone product to replace the main computer program, but is a great tool to take on trips or use in the field. Updates from the AE Mobile app can be synced with your main program.

Q. What about support?
A. AlpacaEASE/HerdEASE has always received the highest level of support and that will continue with v6!!
We are always available if you need help! Our support is exceptional. You will receive a response from us within 24 hours, usually sooner. If you have a question or a problem, just send an email to info@alpacaease.com or call us at 661-718-3370 between 10am - 9pm (Arizona Time)

Q. Is AlpacaEASE/HerdEASE guaranteed to be “error-free”?
A. No software can be guaranteed to be bug-free, and AlpacaEASE/HerdEASE makes no such claims! We test new releases as thoroughly as we can, but glitches may still happen. If you think you found a bug, please contact us and we will fix the problem ASAP! Call 661-718-3370 or click here to send an email. We will help you in every way possible to make your AlpacaEASE/HerEASE experience effective, efficient and fun. We don't want you to manage your software; we want the software to help you manage your herd!

Q. Why is AlpacaEASE/HerdEASE recommended over any other herd management programs?
A. AlpacaEASE was developed by a professional computer programmer in consultation with established alpaca breeders, and thoroughly tested by both new and experienced breeders. We provide outstanding support and strive to keep AlpacaEASE/HerdEASE current with industry and client needs. We are continually enhancing and improving AlpacaEASE/HerdEASE and v6 is the latest result. Our goal is to provide you with the easiest to use and most comprehensive herd management program! Whether your herd is large or small, whether your are a new or well-established breeder, AlpacaEASE or HerdEASE will work for you. Easy to use, comprehensive, intuitive, customizable, AND... you get outstanding support... It's the software you've been waiting for!

Q. I'm ready to try it. What do I do now?
A. click here to download your FREE trial copy today!

If you have any problems with the online download, we will gladly send you a CD ROM via U.S. Mail

 


 
   
             

2009 AlpacaEASE/HerdEASE